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At Made in Marwar (operated by MARWAR HERITAGE HANDIKRAFTS LLP), every piece is thoughtfully handcrafted by skilled artisans in Jaipur, India, using traditional techniques passed down through generations.

Because each item is handmade, slight variations in color, texture, grain, finish, or detailing are natural characteristics of authentic craftsmanship and are not considered defects. These unique differences are part of what makes every piece special.

We carefully inspect all products before shipping and stand behind the quality of our craftsmanship. Please read our policy below regarding exchanges, returns, damages, and refunds.

Understanding Handcrafted Products

Each handcrafted item is unique. Minor variations in:

  • Wood grain
  • Brass texture
  • Hand-painted details
  • Stone patterns
  • Color intensity
  • Finish and carving

are natural and expected in handmade products.

We photograph products as accurately as possible using natural lighting, but slight differences between screen displays and the final product may occur.

Exchange & Return Policy

Exchanges Within India

We offer a 7-day exchange policy for orders delivered within India.

To qualify for an exchange:

  • The request must be made within 7 days of delivery
  • The item must be unused, unwashed, and undamaged
  • The product must be returned in its original packaging with tags intact
  • The item must match the originally delivered product

Return shipping for Indian exchanges:

  • Customers are responsible for return shipping costs unless the item was incorrect

International Orders (Including USA & Other Countries)

We offer exchanges for eligible international orders within 14 days of delivery.

To qualify:

  • The item must be unused and in original packaging
  • The exchange request must be submitted within 14 days of delivery
  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect

Because international return shipping to India can be expensive, we encourage customers to contact us before purchasing if they have questions about dimensions, colors, materials, or styling.

We are happy to provide:

  • Additional photos
  • Exact measurements
  • Styling guidance
  • Material details
  • Artisan information

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email:

info@madeinmarwar.com

Please include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A brief description of the issue
  • An unboxing video (if available) to help speed up insurance claims

Once reviewed:

  • We will arrange a replacement, exchange, store credit, or refund depending on the situation
  • If shipping damage is involved, we may file a claim with our shipping insurance partner before processing the refund or replacement

We cover all costs for items that are damaged, defective, or incorrectly shipped.

Items That Differ From Description

If you believe your item significantly differs from the product description or images beyond normal handcrafted variation, please contact us within 7 days of delivery.

We will review the issue carefully and work toward a fair solution, which may include:

  • Exchange
  • Partial refund
  • Store credit
  • Replacement

Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged:

  • Custom or personalized products
  • Engraved items
  • Gift cards
  • Sale or clearance items discounted by 30% or more

These exclusions will be clearly mentioned on the product page where applicable.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of delivery for any reason.

To qualify:

  • The item must be unused and in original condition
  • Original packaging must be included
  • Proof of purchase or receipt is required

Please contact us before returning any item.

Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect.

Refund Policy

Refunds are only issued in the following cases:

  • Approved returns under applicable laws
  • Damaged or defective products
  • Incorrect items received
  • Orders canceled within the EU cooling-off period
  • Situations approved by our support team

Refund Processing Time

Once approved:

  • Refunds are processed within 5 business days
  • Funds are returned to the original payment method
  • Banks and payment providers may take an additional 7–10 business days to reflect the amount

If more than 15 business days have passed since your refund confirmation, please contact us at:

info@madeinmarwar.com

How to Request an Exchange or Report an Issue

Step 1

Email us at:

info@madeinmarwar.com

Step 2

Include:

  • Your order number
  • Photos of the product
  • Photos of packaging (if damaged)
  • Brief explanation of the issue

Step 3

Our team will respond within 24 business hours with next steps.

Our Commitment

Every purchase from Made in Marwar supports traditional Indian artisans and helps preserve centuries-old craft traditions.

We understand that ordering handcrafted products online requires trust, especially for international customers. Our goal is to provide clear communication, fair resolutions, and genuine customer support at every step.

Thank you for supporting handmade craftsmanship and artisan communities.

Contact Us

Made in Marwar

Operated by MARWAR HERITAGE HANDIKRAFTS LLP

Jaipur, Rajasthan, India

Website: madeinmarwar.com

Email: info@madeinmarwar.com